Smiths DevelopmentsComplaints procedure
If something hasn’t gone right, we want to know and put it right.
1. Tell us
Email info@smithsdevelopments.com with “Complaint” in the subject, or write to us at 22 The Oval, Frampton on Severn, Gloucester GL2 7HQ. Please tell us what happened, when, and what you’d like us to do.
2. We acknowledge it
We’ll confirm we’ve received your complaint within 3 working days.
3. We investigate and reply
Gerran Smith, the director, will look into it personally and send you a full written response within 15 working days. If we need longer, we’ll tell you why and when to expect it.
4. If you’re still not satisfied
You can refer your complaint to the Property Redress Scheme, an independent and free service. We are a member, number PRS060200. You can do this once you have our final written response, or if 8 weeks have passed since you first complained. You must contact them within 12 months of our final response.
Property Redress Scheme: www.theprs.co.uk